PRIVACY POLICY

Effective Date: 01.01.26
Business Name: Fetch! Mobile Dog Grooming Ltd
Service Area: Wolverhampton West and surrounding areas
Contact: fetchmobile@outlook.com. | 07399 327054

1. Introduction
At Fetch! Mobile Dog Grooming, your privacy — and your dog’s wellbeing — are both very important to us. This policy explains how we collect, use, and protect your personal information when you book, use, or enquire about our grooming services.

We are committed to handling all information responsibly, transparently, and in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. Information We Collect
We collect only the information necessary to provide you and your dog with the best possible service, such as:
  • Contact details: Your name, address, phone number, and email address.
  • Dog information: Name, breed, age, health concerns, temperament, grooming history, and vet details (if provided).
  • Booking details: Dates, times, services requested, and payment information.
  • Communication records: Any messages or notes relevant to your booking or ongoing care.

We do not collect unnecessary personal data or share your information without your consent.

3. How We Use Your Information
Your information helps us:
  • Schedule and manage grooming appointments.
  • Provide a safe and tailored grooming experience for your dog.
  • Contact you regarding bookings, updates, or emergencies.
  • Maintain accurate business and accounting records.
  • Send appointment reminders or occasional service updates (only if you’ve opted in).

4. How We Store and Protect Your Data
We take data security seriously.
  • Electronic records are stored on password-protected devices.
  • Paper records (if any) are securely stored and disposed of when no longer needed.
  • Only authorised personnel have access to your information.
  • We retain information only for as long as necessary to provide services and comply with legal or accounting obligations.

5. Sharing Your Information
We do not sell or share your information for marketing purposes.
We may share limited information only when necessary, for example:
  • With your consent (e.g., with your vet if there’s a health concern).
  • When legally required (e.g., by a regulatory authority).

6. Your Rights
You have the right to:
  • Access a copy of the information we hold about you.
  • Request corrections to any inaccurate details.
  • Ask us to delete your personal data when it’s no longer needed.
  • Withdraw consent for communications at any time.
To exercise your rights, please contact us at fetchmobile@outlook.com.

7. Cookies and Website Analytics (if applicable)
If our website uses cookies or analytics tools, they may collect general browsing information (such as pages visited and time spent).
You can adjust your browser settings to refuse cookies if you prefer.

8. Updates to This Policy
We may occasionally update this privacy policy to reflect changes in legislation or our services.
 The latest version will always be available on our website, with the “Effective Date” shown above.

9. Contact Us
If you have any questions about this policy or how your information is handled, please get in touch:

Fetch! Mobile Dog Grooming Ltd
20 Wenlock Road
LondonN1 7GU
United Kingdom
Company Number 16701916
Email: fetchmobile@outlook.com
Phone: 07399 327054